Welcome to the Community Hub app ("App"). This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information.

1. Who We Are

The Community Hub app is operated by Virtual Software Studios (Pty) Ltd ("we", "us", "our"), a company registered in South Africa. We are committed to protecting your privacy and providing a secure experience.

2. Information We Collect

2.1 Personal Information

• Full name and contact information
• Email address and phone number
• Delivery address and location data
• Payment and transaction information
• Profile information and preferences

2.2 Automatically Collected Information

• Device information and identifiers
• Location data (with your consent)
• Usage data and interactions
• Order and transaction history

3. How We Use Your Information

• Process orders and delivery requests
• Provide customer support and communications
• Improve our services and user experience
• Send important updates and notifications
• Prevent fraud and ensure security

4. Data Storage and Security

We use industry-standard security measures to protect your data. Your information is stored securely on servers located in South Africa and is processed in accordance with the Protection of Personal Information Act (POPIA).

5. Your Rights and Choices

• Access and update your personal information
• Object to processing of your data
• Request deletion of your account
• Opt-out of marketing communications

6. Data Sharing and Disclosure

We may share your information with:

• Service providers and partners who assist in operating our services
• Payment processors for secure transaction handling
• Legal authorities when required by law
• Other parties with your explicit consent

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, it is securely deleted.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."

10. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer
Virtual Software Studios (Pty) Ltd
Email: info@vsstudios.global